General

Friends and realmmates, 

Brace yourselves, new-anti-cheat-policies are coming! ...Err they're here. The New-Anti-Cheat-Policies. Are. Here. 

Read below for more details!
 

Update 5:45 PM EST / 10:45 PM GMT: Ywain is once again open to players. Please be sure to read the notes below!

Ywain will be coming down today at 11:45 AM EST / 4:45 PM GMT to implement our fix for the housing data issues that cropped up after server maintenance last week.

We thank you for your patience during this downtime as we'll be doing some extra testing before opening the server to players. We expect the servers up no later than 9:00 PM EST / 2:00 AM GMT.

Please read the following notes very carefully as they will outline what to expect and how things should look in housing when the server returns today.

Notes

• Ywain housing data should be reverted to the state it was in just prior to the server downtime last Tuesday (1/5/16).
  • Housing data specifically includes ownership of lots, house type, decorations, total CM money, permissions, etc. 
  • Any changes made to a house while the regions were enabled on 1/5/16 (new purchase, decorations, transfers of ownership) will be rolled back and will be as though they never happened.
  • Please note that housing data does not include Consignment Merchant and House Vault inventories; which are a separate matter (see below).
• Items sold from Consignment Merchants after last week's downtime will be restored to those CMs prior to the server being re-opened today. We decided to do this since the CM money will be reverted with the rest of the house data and since in some cases prices on CM items were incorrect when the housing regions were up on 1/5/16.
  • In other words, players that had items sold from their CMs will not be receiving the monies from those sales but will instead get the sold items restored.
• Be sure to check your CM and house vaults as soon as possible. While we've made every effort to check the data for missing items, we couldn't check every item moved to CM and housing vaults during the time the housing regions were up on 1/5/16. However, the number of these items we couldn't check is extremely small and their restoration will be handled on a case by case basis by in-game support.
  • House vaults and Consignment Merchants may need to be picked up into your character's inventory and placed back down in the house to display their inventories correctly.
  • Any players noticing items missing from their House Vaults should first refresh their vaults as described above. Then, contact any friends and guildmates who may have had access to the vaults to see if the item was removed by them. If not, and you cannot locate the item(s) in the rest of your inventory, please file an in-game appeal with the following syntax:
    • <character name-server> placed items into the house vaults on lot <lot#-server> and they are now missing. The items were <item names/quantity>.
• ALL items on ALL Consignment Merchants will have their prices set to 0 (not for sale) when the servers return. Please visit your house to re-price your items for sale.
  • Additionally, the Market Explorer has been cleared. If you had your items listed before, please visit your house and use the /listmerchant command to re-list your items.
  • We've done this to protect against any residual incorrect item pricing on the CMs.
• Please log in as soon as you can and check your house, house vaults, CM items, prices, and house permissions. If you have lost ownership of a house that existed BEFORE the servers went down on 1/5/2016, please let us know as soon as possible. There's only going to be a short window available to research and restore house ownership after this fix goes live.

Bonuses

• When the server returns, the RP bonus on Ywain will be increased from +50% to +100%. This bonus, the Midwinter Event, and the Traveling Merchants will be extended to last through January 25th.
  • The extra, temporary potions added to the Traveling Merchants while the housing regions were down will also be removed.

Update4: Thanks again to everyone for their patience as we address this housing issue. After a long night and coffee-filled morning, we are confident that we have a fix for the issues with the housing data that cropped up yesterday. However, due to the delicacy of the data and to be extra careful that we've got everything correct, we're going to spend the remainder of today (and possibly tomorrow) testing and re-testing that this fix is as complete as it can be.  As soon as we're comfortable with everything, we'll re-enable the housing regions and push this fix live. We will post the exact server downtime notice once testing has been completed.

This fix should address any missing houses, incorrect plat values on consignment merchants, and most other discrepencies that occured yesterday. For the most part, all housing data will be rolled back to when the server first came up yesterday. However, the houses that had items purchased from their CMs or traded from their vaults *may* still not have those items after this fix has gone live. We'll be doing our best to restore those items pre-emptively, prior to opening the servers, but may require players to file in-game appeals. We should be able to verify and locate any items that have gone missing and restore them, but please bare with us as doing so is a time-consuming and involved process. 

Additionally, we've added popular player potions to the Infernal Merchants' <Potion Merchant> NPC outside Castle Sauvage, Druim Ligen, and Svasud Faste. This NPC will allow players to buy omni-regen, omni-healing, water breath, and individual regen and healing potions until the housing issue is resolved. The potions are listed on the 3rd page of the merchant.

We'll have more info on everything after our testing is complete and we once again appreciate your patience and understanding. 


Update3 7:50 PM EST: Ywain is up once again with the housing regions disabled. RP bonuses on Ywain have been increased from 25% to 50% as compensation for the inconvenience. These increased bonuses will be up for the remainder of the Midwinter Event. We'll be looking at providing additional compensation for affected players once the matter is resolved. We currently do not have an ETA for when the housing zones will be re-enabled. Thank you again for your patience. See below for additional details. 


Update2: Ywain is once again coming back down. The housing regions on Ywain will be disabled and Ywain will be brought back up. Characters logged out in housing should try to login again, twice. Characters should be moved back to their bind point or to their starter town by the 2nd attempt. If for some reason your character is not moved, please file an appeal on another character, listing the affected character name(s) and server(s) so in-game support can move them for you.

The housing zones will be disabled indefinitely until a fix is found. Please accept our sincerest apologies for the inconvenience this causes you. Realm Point bonuses will be increased from 25% to 50% once Ywain returns.

Update 4:40 PM EST: The Ywain Server is back online!

Update notes:

• House lot locations and associated consignment merchant inventories and prices have returned to what they were prior to the original downtime today.
• All housing data has been reverted back to when the servers went down this morning at 5:45 AM EST. This means any purchases from the Market Explorer or consignment merchants, house ownership transfers, decoration changes, or any other changes made to houses that took place after the servers came up earlier this afternoon will be as though they never happened.
  • All other character data was untouched and players should see rp/xp gains made from after the servers came up earlier.
• Unfortunately, several houses were erroneously flagged to be repossessed after our original downtime today. This should only be for some houses whose owners logged into housing after the original downtime and whose original house location was swapped with an inactive account. In order to fix, simply login the house owner's character to the housing zone. This should remove the condemned sign from the house's door.
  • ​Please note that after entering the housing zone on the character that owns the house, you may have to relog once more to see the house door return to normal.
    • ​If you have tried this and your house is still showing as condemned, and your account is not under a free trial and actively subscribed, please file an appeal to in-game support.

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