Origin Fraud Protection

Posted by John Thornhill | 2016 Mar 02 16:12 -0500 GMT

The Electronics Arts Origin store has made the following change to in order to better prevent fraud: it can now take up to 72 hours to receive a code from Origin on some purchases.

This timeframe is dependant on the number of codes purchased at once as well as other variables. Most players should still receive their codes within 24 hours, however, it would be a good idea to order any new game time codes 72 hours prior to your account subscription ending if you wish to guarantee no subscription downtime.

If, for some reason, a purchased code is not sent within 72 hours, please contact Origin's support directly. 

When contacting Origin, please only state the following: "I did not receive my code after making a purchase on the Origin store. My order# is #####." Mentioning Dark Age of Camelot can sometimes result in being directed back to our support team, who unfortunately cannot assist with this issue, so be sure to only mention the above quote.

We apologize for the inconvenience this causes and appreciate your patience and understanding as we work with Origin to streamline this process.