Customer-Service

Billing and Technical Support Email Notice

Posted by John Thornhill | 2020 May 05 15:31 -0400 GMT

We are currently experiencing issues sending and receiving certain emails to player accounts that use @Hotmail, @Microsoft, @MSN, and @Outlook email addresses.

Users that have contacted support@darkageofcamelot.com from one of the affected email services and not received a response after 72 hours from sending should try to re-contact support from a different email service than the affected ones or change their existing EA account to use a different email address service (via Origin) and re-contact support.

Please try to include all relevant account information in your request such as any applicable game account names, their associated email address (especially if emailing from a different email than the game accounts'), account secret word (if applicable), and any other account verifying information that will help our support team assist you as quickly as possible.

We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding as we work to get this resolved as soon as possible.

Origin Game Time Codes

Posted by John Thornhill | 2016 Sep 16 13:19 -0400 GMT
Update: Game Time Codes can once again be purchased on Origin.com.

Origin added a new client yesterday that is causing some issues properly listing some of its products, including but not limited to Dark Age of Camelot's Game Time Codes.

Origin Game Time Code Issue

Posted by John Thornhill | 2015 Apr 20 22:18 -0400 GMT

UPDATE: This issue is now resolved. Players should be able to apply any already-purchased 30-day Game Time Codes now and once again purchase 30-day codes on the Origin store HERE. 

We're currently experiencing issues with our 30-day Game Time Codes. The codes have been temporarily removed from the Origin store while we work with them to resolve the issue.

If you are experiencing issues applying a Game Time Code which you have recently puchased, please send an email to support@darkageofcamelot.com from the email address associated with your account. Please be sure to include your account name and the Game Time Code for verifcation.

Brief Service Interruption

Posted by Development | 2015 Apr 10 19:37 -0400 GMT
Update 10:15PM EDT / 0420 CET: All live servers are back online!  Thank you very much for your patience and once again - our deepest apologies for the inconvenience.

Broadsword Account and Billing Support Callback Service

Posted by Community | 2015 Feb 20 16:38 -0500 GMT
Greetings,

In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new callback service to help resolve complex account and billing issues.

Account Center Down for Maintenance

Posted by John Thornhill | 2014 Oct 08 12:57 -0400 GMT


Update: The Account Center is back online! Thank you for your patience!
Friends,

The Dark Age of Camelot Account Center is coming down for a brief maintenance at 2:30pm EDT/5:30pm GMT

Service will be restored as quickly as possible but is not expected to be down for more than 30 minutes. Thank you for your patience while we resolve the issue!

DAOC How-to Videos

Posted by Development | 2014 Sep 17 12:03 -0400 GMT
Greetings friends!

We've recently begun working on some How-To Videos to help get players into the game! Our first two videos deal with the Account Center, specifically how to recover a lost account and how to update your billing payment information. Be sure to check out the videos below and pass them on to anyone you know who may find them useful.

Ywain Downtime

Posted by Community | 2013 Dec 19 21:41 -0500 GMT
Update 2:30AM EDT / 0830 CET: We are continuing to investigate the issue which caused problems with new character creation. We will provide another update when new information becomes available. Thank you very much for your patience and understanding.

Issue With New Character Creation on Ywain

Posted by Community | 2013 Dec 19 21:07 -0500 GMT
Ywain is currently experiencing a problem with new character creation. We are working to restore this functionality as quickly as possible and will provide updates and information when the issue has been resolved. 

We apologize for the inconvenience.

Brief Gaheris Maintenance

Posted by Community | 2013 Oct 15 16:42 -0400 GMT
Edit 6:20PM: Gaheris is back online. 

Gaheris will be coming down to rectify an issue with housing. 

Downtime is expected to be about 1 hour. We will update the Herald when the server is back online. 

Pages