Customer-Service

Account Center Issues

Posted by Community | 2013 Sep 18 14:15 -0400 GMT
We have received some recent reports of players experiencing difficulty making changes to their Dark Age of Camelot accounts via the Mythic Account Center. Maintenance is being  performed and these issues should be resolved shortly. 

We will provide an update when the maintenance is complete. 

Thank you for your patience and understanding. 

Brief Ywain Maintenance

Posted by Community | 2013 Sep 07 11:19 -0400 GMT
UPDATE: Ywain is back up! Thank you very much for your patience, and please pardon the interruption. 

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Ywain will be coming down at 11:30AM EDT / 1730 CET for a very brief maintenance to resolve an issue with Darkness Falls. The expected downtime is less than one hour. 

We will provide an update when Ywain is back online. 

Thank you for your patience while we work to resolve this issue. 

Account and Billing Issues

Posted by Community | 2013 May 16 23:56 -0400 GMT
It's recently come to our attention that during the past week, customers were experiencing intermittent issues when attempting to submit emails to support@darkageofcamelot.com and dispute@darkageofcamelot.com. The result was some Account and Billing support requests not being processed properly.

Game Update: 1.110 Artifact Replacement

Posted by Rowland Cox | 2011 Oct 26 14:52 -0400 GMT
Due to an issue with the artifact replacement process, we have temporarily disabled the following NPCs:

• Albion: Apprentice Learon
• Midgard: Apprentice Kleta
• Hibernia: Apprentice Tlaula

Account Center Maintenance - 08/29

Posted by Kai Schober | 2011 Aug 29 11:35 -0400 GMT
Update 5:00 pm EDT: The Account Center is back online.

Greetings,

We will bring down the Account Center for a short maintenance at 4:15 pm EDT today. During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 6:30 pm EDT.

Thank you for your understanding.

Code Activation Maintenance in the Account Center

Posted by Kai Schober | 2011 Aug 24 14:02 -0400 GMT
Update 10:00 am EDT: Code activation has been re-enabled on the account center. You can once again enter game cards, item codes etc. in the account management under ‘Activate a Key’.

Greetings,

The process to activate will undergo an maintenance today. As a result, code activation on the account center will be disabled until tomorrow morning.

Please keep an eye on the Herald to learn when the activation is available again.

Archived Server Maintenance - 08/23

Posted by Kai Schober | 2011 Aug 23 07:35 -0400 GMT
Update 4:00 pm EDT: The archived servers are back online.

Greetings,

We will do a short maintenance on all archived servers today at 2:00 pm EDT. During this time character transfers will be unavailable.
At this time we anticipate the archived servers to be back online no later than 4 pm EDT.

See you in the frontiers!

Account Center Maintenance: Update - 8/22

Posted by Dave Crooks | 2011 Aug 22 11:14 -0400 GMT
Update: The Account Center is now online. Thank you for your patience.

Greetings!

We now anticipate the the Account Center will back online by 8:00pm EDT this evening.

Please check the Herald for any updates regarding the Account Center maintenance today.

We thank you again for your patience and apologize for the inconvenience this may have caused you.

Account Center Maintenance - 8/22

Posted by Dave Crooks | 2011 Aug 19 14:18 -0400 GMT

Update: The Account Center is now offline.

Early next week the Account Center will be offline for an update. We will update you on expected downtime for both the account center and game servers as we know more.  We do not expect the combined downtime to take longer than several hours.

Over the past week we have gathered and evaluated player inputs on the account center, and will update and adjust account information based on this feedback.

Continue reading for more information!

Account Center Maintenance - 8/10

Posted by Dave Crooks | 2011 Aug 10 14:16 -0400 GMT

Update: The Account Center is now back online.

Update: The Account Center will be down until approximately 12:00am EDT August 13th. We sincerely apologize for the inconvenience.

Greetings!

The Account Center will be down starting 11:30pm EDT tonight, Wednesday the 10th of August and remain down until 4:10pm EDT Friday the 12th of August for extended essential maintenance. If you have purchased gametime in the last few days please do not make an attempt to apply them until the account center is back up.  This will not affect you getting into the game to play.

Thank you for your patience.

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