Frequently Asked Billing Questions
An EA Account is the account/email you registered with EA on their Origin Website. You would only use your EA/Origin Account to log into the Account Management at http://accounts.eamythic.com.
A Master Account, is an overall account name that is created to hold all of your Product accounts, and is used to link your accounts to your EA/Origin Account.
A Product Account is the term we use to reference your actual game account, this would be the account name that you use to log in to the game itself.
To reset your Account Management page password, you will need to visit the following link:
https://signin.ea.com/p/web/resetPassword
To reset your In-Game password, please follow these steps:
1) Log into the Account Management page at http://accounts.eamythic.com/ ( Using your EA Account EMAIL and EA Account password. )
2) Select the Account you wish to change the password for in the drop down menu in the upper right hand corner.
3) Scroll down on the page, until you locate the Account Name that you’re trying to change the password for.
4) Select the “Change Password” button, this will lead you to a page that will ask you to set a new password.
Once there, locate the account you wish to update using the drop down menu in the drop-down menu at the top right hand corner of the screen.
Once you have the correct account selected, scroll down until you see the Account Name you wish to subscribe and select the “Subscribe” button. ( This will take you to a new page, where you can choose the renewal package you wish to subscribe with. )
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You can remove and update your billing information with the following steps:
1) Log into the Account Management page at http://accounts.eamythic.com/ with your EA Account email and EA Account password.
2) Locate the account you would like to update the Card information for.
3) Select the “Subscribe” button.
4) Select the billing renewal you would like to use.
5) When you get to the page asking for your payment method, instead of adding a new card, select the “Manage Accounts” option in the top right corner of the page. ( This will load a new page, with your current CC information. )
6) Find the Card you wish to update, and select the “Edit” button, you can change the expiration dates and CSV numbers here.
7) If you have a brand new card, and wish to remove your old information, you can use the “X” button instead of “Edit”. This will remove the current information, and you can add a new card using the “Add a Card” button.
The fastest and easiest way to update your EA Account email is to sign into www.EA.com and update your email on file. Once the email is updated, it will then automatically updates the email for all games / tiles linked to that EA Account.
If you are having some issues on the site, please contact EA Support for further assistance using the below link and steps:
– Select topic*
– Select issue*
– Click on “Select contact option”
– Sign in with your EA Account or select “Click here” if you’re having trouble signing in.
If you have and remember your EA Account information, please visit https://accounts.eamythic.com to login and reactivate your account!
The account center guide and general account recovery guide can also walk you through the entire process if you remember most of your account information.
If you only remember some of your game account's information, please email us at support@darkageofcamelot.com with a brief description of the issue. They will ask you for the following information in order to verify your account ownership. You do not need to know all of these details, but the more, the better! Also, some details are more important than others.
- Name of the account:
- Secret Word:
- First and Last name on account:
- Email on account:
- Date of birth on account:
- Any character names found on the account (name and server):
- Phone number on the account:
- Date when account was opened and closed:
- Country and/or state of residency:
- Last four digits of credit card on account:
Frequently Asked In-Game Questions
Please open an Emergency Appeal in-game with a brief description of the issue. Include the name, class, level of the character, on which server it used to be, and when it was deleted (alternatively a date when the character was logged into the game). While there is never a guarantee that characters can be restored, our team will do their best to locate and restore the character! Please note that characters can only be restored to the server they used to be on, so make sure that there is a free character slot.
Please open an Emergency Appeal with a brief description of the issue. Include the name of the character that used to have the item, the exact name of the item, and when it went missing. Make sure to have free inventory space!
Try targeting the lot stone, and then press the ‘get’ key on your keyboard. With standard keyboard settings, this is the key ‘G’. Should this not work, please open an Emergency Appeal with a brief description of the issue, including the number of the lot you want to buy, and the server it is on. Keep in mind that you can only have one personal house per realm and server.
Try using the command ‘/house fixemblems’ with the owner of the house while standing in front of it. Should this not fix it, please open an Emergency Appeal with a brief description of the issue!
This is a display error. Please pick up all vaults with the owner of the house. Once you have them all in your inventory, place them back on the floor.
The owner of the house needs to be restored. Please open an Emergency Appeal with a brief description of the issue. Make sure to list the lot number of the house and on which server it is. Once the character that used to own the house has been restored, you can trade the house to a different character.
There is an automated Guild Leader Promotion Feature that will kick in once a guild has no leader for a prolonged period. The process is outlined here: http://camelotherald.wikia.com/wiki/Guild_Maintenance_Policy The Customer Support Team does not make changes to the roster of a guild, so please wait for this system to promote another leader. Please note: The system will not kick in if a guild has no active members. Once a member becomes active again, the system will start running.
Please tell the player to stop contacting you, and then place them on your ignore list by typing ‘/ignore Playername’. Should they try to circumvent the ignore function, please open a Violation Report with a brief description of the issue. It is very important that you follow this procedure!
The most likely reason for this is that you have a full list of completed quest. To resolve this, please visit the NPC called Quest Journalist in your capital city. Click on all keywords. Then, try repeating the quest or encounter. Make sure that you are in the group or battlegroup attempting the encounter, and that the killing blow on the monster or NPC is dealt by a player in your group/battlegroup, and not by a player controlled pet or someone outside your group/battlegroup. Should you still not get credit, please open an Emergency Appeal with a brief description of the issue.
No. If you did not violate the rules, then nothing will follow the appeal, and you will not be contacted.
This is a gameplay related question. Please refer to your fellow players for tips!
Our Customer Support Team will not spawn monsters for you. If you feel like a monster has not respawned in a long time, please keep in mind that different monsters have different respawn timers. Also, other players could have killed the monster without you noticing it.
Other players can remove this for you, for instance by using the Master Level ability “Restore the Soul”. Of course, our Customer Support Team will be happy to assist you with this as well! Please open an Emergency Appeal with the character that is suffering from this long rez sickness with a brief description of the issue.
Our Customer Support Team will be happy to assist you with this! Please open an Emergency Appeal with the character that cannot use items. Make sure to include a brief description of the issue, and if you remember which item was the last one you were successfully able to use, please let us know in your appeal!
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