Crash Reports

Submitted by CarolK on 2019 Feb 15 15:54 GMT

In order to aid us in diagnosing crash issues, please send us your dxdiag file following the steps below.



HOW TO RUN DXDIAG:

  1. Press the Windows key and type dxdiag in the search box
  2. Click on dxdiag.exe
  3. When DxDiag opens, check to see if there’s a button that says Run 64-bit DxDiag – if there is click it
    ---If that button doesn’t appear, move to step 6.
  4. You’ll see a green progress bar in the bottom-left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar disappears, it means your report is ready.
  6. Click Save All Information.
  7. Save the file to your desktop (make sure it’s saving as a text file) and give it a name you’ll remember.
  8. Click Exit.
  9. Attach the file you just saved by clicking upload below.
  10. Click submit.

Thank you!