Customer-Service

Glamorgan Maintenance - 08/10

Posted by Dave Crooks | 2011 Aug 10 13:55 -0400 GMT
Update 10:22 am EDT: Glamorgan is back online as an archived server.

Update 6:11 pm EDT: Glamorgan is now offline for maintenance.

Greetings!

We will be bringing Glamorgan offline tonight, Wednesday 08/10, at 6:00 PM EDT in order migrate the data to a new server. At this time we anticipate that the server will be back online no later than Thursday 8/11, at 12:00 PM EDT.

Glamorgan Maintenance - 08/04

Posted by Kai Schober | 2011 Aug 03 12:15 -0400 GMT

Update 1:15 pm EDT: Glamorgan is back online as an archived server.
Update 10:00 am EDT: Glamorgan is now offline for maintenance.


Greetings!

In an effort to finalize transfers from Glamorgan to Ywain we will be shutting down all zones on that server except for the following:

  • Classic Terrain/Dungeons
  • Housing
  • Capital Cities

Characters logged off in disabled zones will either return to their last legitimate bind location in a still functioning zone or, if the bind location is in a disabled zone, to their primary Border Keep within the Classic zones (Castle Sauvage, Svasud Faste and Druim Ligen).

We will be bringing Glamorgan offline tomorrow, Thursday 08/04, at 10:00 AM EDT in order to implement these changes. At this time we anticipate that the server will be back online no later than 3:00 PM EDT.

Thank you for your continued support and we'll see you on the battlefield!

Network Maintenance For EU Servers

Posted by Kai Schober | 2011 Jul 13 10:24 -0400 GMT

Update 1:30am CEST: Our ISP just informed us that the downtime needs to be extended and that additional outages might follow. The servers might be unavailable until the end of the planned window at 6:00am CEST.

Greetings,

The Internet Service Provider of our European Data Center will carry out a network maintenance on Thursday, 14th of July. During the maintenance Glamorgan and all archived European servers will be unavailable for login or characters transfer.
The outage is supposed to last not longer than 60 minutes and will happen in the window from 0:00 am CEST to 6:00 am CEST.

We apologize for any inconvenience this might cause.

Account Center Maintenance - 07/12

Posted by Kai Schober | 2011 Jul 12 12:56 -0400 GMT

Update 6:50pm EDT: The account center is back online.

Greetings,

We will be bringing the BioWare Mythic account center offline for a short maintenance today, July 12th at 6:00pm EDT.
We anticipate the account center will be back online within 45 minutes no later than 6:45 pm EDT.

During this time all account center related service will be unavailable, including billing and character transfers.

We apologize for any inconvenience this might cause.

Account Center Maintenance - 07/05 and 07/06

Posted by Kai Schober | 2011 Jul 04 11:20 -0400 GMT

Update - 07/07 7:20am EDT: The account center is now available again.

Update - 07/06 4:40pm EDT: The account center is currently offline.

Update - 07/06 8:30am EDT: The account center is now offline for maintenance. It should be back online no later than 6:30 PM EDT.

Update - 5:40pm EDT: The account center is back online. We'll bring it back offline again tomorrow, Wednesday 6th of July. We anticipate the account center will be back online within 10 hours no later than 6:30 PM EDT.
 

Account Center Maintenance - 06/21

Posted by Kai Schober | 2011 Jun 21 06:22 -0400 GMT
Greetings,

We will be bringing the BioWare Mythic account center offline for a short maintenance at 11:00 AM EDT today.

We anticipate the account center will be back online within 2 hours no later than 13:00 PM EDT.

During this time all account center related service will be unavailable, including billing and character transfers.

We apologize for any inconvenience this might cause.

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