Origin Fraud Protection

Posted by John Thornhill | 2016 Mar 02 16:12 -0500 GMT

The Electronics Arts Origin store has made the following change to in order to better prevent fraud: it can now take up to 72 hours to receive a code from Origin on some purchases.

This timeframe is dependant on the number of codes purchased at once as well as other variables. Most players should still receive their codes within 24 hours, however, it would be a good idea to order any new game time codes 72 hours prior to your account subscription ending if you wish to guarantee no subscription downtime.

If, for some reason, a purchased code is not sent within 72 hours, please contact Origin's support directly. 

When contacting Origin, please only state the following: "I did not receive my code after making a purchase on the Origin store. My order# is #####." Mentioning Dark Age of Camelot can sometimes result in being directed back to our support team, who unfortunately cannot assist with this issue, so be sure to only mention the above quote.

We apologize for the inconvenience this causes and appreciate your patience and understanding as we work with Origin to streamline this process.

A Matter of the Heart

Posted by John Thornhill | 2016 Feb 11 18:34 -0500 GMT
Love is in the air as we celebrate the return of our Valentine's Day event!

This event will run from Thursday, February 11th, through Monday, February 15th and brings the following quests: 

  • A Matter of the Heart: This quest will give players of all realms the chance find the imp, Russel, located mainland side of Castle Sauvage/Druim Ligen/Svasud Faste. He's ready to offer some interesting tasks from the local imp's union in return for a Lawn Cupid trophy, experience and coin. Don't forget to speak to Lady Payne and earn your ROG Valentine's Ring or Bracer too!
  • Keeping Company: This quest will be offered to characters level 45 and above and will have a unique challenge for players in Albion, Midgard and Hibernia.  As a reward, players will receive a Tiny Compatriot Crate, experience and coin. Visit Lailen in Jordheim, Pondar Cully in Camelot, and Harris MacCullogh in Tir na Nog to start the quest.
  • Valentine's Traditions: These quests will offer three old style quests which were part of the original Dark Age of Camelot Valentine's Day content. Players will be able to complete the quest up to six times, which is based on the number of times the original quest has been issued online.  Players will be rewarded with a Hearts Cloak, Heart-Shaped Box, experience and coin. Visit  Rumdor in Mag Mell, Hrolf in Mularn, or Sir Prescott in Camelot Hills to start the quest.

End of Midwinter Celebration and Hot Fix Notes

Posted by John Thornhill | 2016 Jan 25 14:41 -0500 GMT
The Midwinter celebration has finally come to an end and the RvR, experience, and crafting bonuses have returned to normal along with it. The traveling band of merchants have packed up their wares and moved on, promising to return one day. But fret not! For the following Hot Fix notes are now live!

  • The Buggane's Obelisk RvR objective in the center of Ellan Vannin has had the following changes made to it:
    • The Buggane's Obelisk and Obelisk Rubble have had their hitpoints significantly reduced so that small groups can destroy them in a reasonable amount of time.
    • The obelisk's buff, Buggane's Folly, will no longer still persist through death and has had its duration increased from 30 minutes to 2 hours.
    • Finally, the RP, BP, and Coin buff now provides different bonuses based on the character's realm rank, as follows:
      • Realm Ranks 1L0 through 3L9 receive a 75% bonus to RP, BP, and coin buff.
      • Realm Ranks 4L0 through 5L9 receive a 50% bonus to RP, BP, and coin buff.
      • Realm Ranks 6L0 through 7L9 receive a 25% bonus to RP, BP, and coin buff.
      • Realm Ranks 8L0 and up will receive the original 15% bonus to RP, BP, and coin buff.
      • To receive the buff, destroy the obelisk rubble so that your realm's obelisk can be built. Then, simply right-click on the obelisk to receive the bonus!
  • (Gaheris-only) Manannan mac Lir's encounter inside the underground keep on Ellan Vannin should behave properly now.

 

Producer's Letter: All About Cheating

Posted by John Thornhill | 2016 Jan 19 14:51 -0500 GMT

Friends and realmmates, 

Brace yourselves, new-anti-cheat-policies are coming! ...Err they're here. The New-Anti-Cheat-Policies. Are. Here. 

Read below for more details!
 

Return of the Podcasts with Artist Greg Grimsby

Posted by Community | 2016 Jan 14 10:08 -0500 GMT

Our DAoC Knight Podcast returns this Sunday and to kick start the new year DAoC artist Gerg Grimsby is first on Luvly's list!

Tune in this Sunday January 17th, at 8PM EST (5PM PST/1AM GMT) on our official Twitch channel. Knights Luvly and Aendam will be chatting with Greg as he shows us some basic animation workflow and character model creation!

See you there!
 

Ywain Server Downtime - Housing Update

Posted by John Thornhill | 2016 Jan 13 10:13 -0500 GMT
Update 5:45 PM EST / 10:45 PM GMT: Ywain is once again open to players. Please be sure to read the notes below!

Ywain will be coming down today at 11:45 AM EST / 4:45 PM GMT to implement our fix for the housing data issues that cropped up after server maintenance last week.

We thank you for your patience during this downtime as we'll be doing some extra testing before opening the server to players. We expect the servers up no later than 9:00 PM EST / 2:00 AM GMT.

Please read the following notes very carefully as they will outline what to expect and how things should look in housing when the server returns today.

Notes

  • Ywain housing data should be reverted to the state it was in just prior to the server downtime last Tuesday (1/5/16).
    • Housing data specifically includes ownership of lots, house type, decorations, total CM money, permissions, etc. 
    • Any changes made to a house while the regions were enabled on 1/5/16 (new purchase, decorations, transfers of ownership) will be rolled back and will be as though they never happened.
    • Please note that housing data does not include Consignment Merchant and House Vault inventories; which are a separate matter (see below).
  • Items sold from Consignment Merchants after last week's downtime will be restored to those CMs prior to the server being re-opened today. We decided to do this since the CM money will be reverted with the rest of the house data and since in some cases prices on CM items were incorrect when the housing regions were up on 1/5/16.
    • In other words, players that had items sold from their CMs will not be receiving the monies from those sales but will instead get the sold items restored.
  • Be sure to check your CM and house vaults as soon as possible. While we've made every effort to check the data for missing items, we couldn't check every item moved to CM and housing vaults during the time the housing regions were up on 1/5/16. However, the number of these items we couldn't check is extremely small and their restoration will be handled on a case by case basis by in-game support.
    • House vaults and Consignment Merchants may need to be picked up into your character's inventory and placed back down in the house to display their inventories correctly.
    • Any players noticing items missing from their House Vaults should first refresh their vaults as described above. Then, contact any friends and guildmates who may have had access to the vaults to see if the item was removed by them. If not, and you cannot locate the item(s) in the rest of your inventory, please file an in-game appeal with the following syntax:
      • <character name-server> placed items into the house vaults on lot <lot#-server> and they are now missing. The items were <item names/quantity>.
  • ALL items on ALL Consignment Merchants will have their prices set to 0 (not for sale) when the servers return. Please visit your house to re-price your items for sale.
    • Additionally, the Market Explorer has been cleared. If you had your items listed before, please visit your house and use the /listmerchant command to re-list your items.
    • We've done this to protect against any residual incorrect item pricing on the CMs.
  • Please log in as soon as you can and check your house, house vaults, CM items, prices, and house permissions. If you have lost ownership of a house that existed BEFORE the servers went down on 1/5/2016, please let us know as soon as possible. There's only going to be a short window available to research and restore house ownership after this fix goes live.
Bonuses

  • When the server returns, the RP bonus on Ywain will be increased from +50% to +100%. This bonus, the Midwinter Event, and the Traveling Merchants will be extended to last through January 25th.
    • The extra, temporary potions added to the Traveling Merchants while the housing regions were down will also be removed.

Housing Update

Posted by John Thornhill | 2016 Jan 07 20:51 -0500 GMT

Update 1/11/16: All, we're still hard at work and on track with our fix. We hope to have a comprehensive update and server downtime notice in the coming day or two. Thanks again for your patience!


Greetings all,

As most of you know, we've had some issues with the housing zones and have had to disable them temporarily. We've been hard at work testing and re-testing our fix and still feel confident that we'll be able to restore/fix the missing and incorrect housing data. However, after testing some more today, we've found some additional issues that need to be accounted for as well. These issues will take most of tomorrow to implement into our fix, which then needs to be tested some more.

We'd be remiss to take the servers down over the weekend with it being the most popular time to play. As such, we plan on waiting until next week to institute our fix. We realize that this is much longer than originally planned and offer our sincerest apologies for the inconvenience this causes. However, in waiting through the weekend, we'll also be spending the extra days figuring out a way to restore the items that were purchased from CMs back to those CMs without requiring affected players to appeal. This should allow everyone to move on from this unfortunate issue much faster and focus on what we all love: playing Dark Age of Camelot!

Finally, we'll be extending the Midwinter Event and RvR bonuses an extra week (at least) and will look at some additional compensation once the matter is fully resolved.

On behalf of myself and the entire team, we want to personally thank everyone for their patience and understanding while we investigate and resolve this matter. We know it's been concerning and an inconvenience to you all but the feedback and encouragement as we work towards a fix has been nothing short of amazing.

My humble thanks,

John Thornhill
Producer

Emergency Server Downtime - Housing Issue

Posted by John Thornhill | 2016 Jan 05 13:40 -0500 GMT
Update4: Thanks again to everyone for their patience as we address this housing issue. After a long night and coffee-filled morning, we are confident that we have a fix for the issues with the housing data that cropped up yesterday. However, due to the delicacy of the data and to be extra careful that we've got everything correct, we're going to spend the remainder of today (and possibly tomorrow) testing and re-testing that this fix is as complete as it can be.  As soon as we're comfortable with everything, we'll re-enable the housing regions and push this fix live. We will post the exact server downtime notice once testing has been completed.

This fix should address any missing houses, incorrect plat values on consignment merchants, and most other discrepencies that occured yesterday. For the most part, all housing data will be rolled back to when the server first came up yesterday. However, the houses that had items purchased from their CMs or traded from their vaults *may* still not have those items after this fix has gone live. We'll be doing our best to restore those items pre-emptively, prior to opening the servers, but may require players to file in-game appeals. 
We should be able to verify and locate any items that have gone missing and restore them, but please bare with us as doing so is a time-consuming and involved process. 

Additionally, we've added popular player potions to the Infernal Merchants' <Potion Merchant> NPC outside Castle Sauvage, Druim Ligen, and Svasud Faste. This NPC will allow players to buy omni-regen, omni-healing, water breath, and individual regen and healing potions until the housing issue is resolved. The potions are listed on the 3rd page of the merchant.


We'll have more info on everything after our testing is complete and we once again appreciate your patience and understanding. 


Update3 7:50 PM EST: Ywain is up once again with the housing regions disabled. RP bonuses on Ywain have been increased from 25% to 50% as compensation for the inconvenience. These increased bonuses will be up for the remainder of the Midwinter Event. We'll be looking at providing additional compensation for affected players once the matter is resolved. We currently do not have an ETA for when the housing zones will be re-enabled. Thank you again for your patience. See below for additional details. 


Update2: Ywain is once again coming back down. The housing regions on Ywain will be disabled and Ywain will be brought back up. Characters logged out in housing should try to login again, twice. Characters should be moved back to their bind point or to their starter town by the 2nd attempt. If for some reason your character is not moved, please file an appeal on another character, listing the affected character name(s) and server(s) so in-game support can move them for you.

The housing zones will be disabled indefinitely until a fix is found. Please accept our sincerest apologies for the inconvenience this causes you. Realm Point bonuses will be increased from 25% to 50% once Ywain returns.


Update 4:40 PM EST: The Ywain Server is back online!

Update notes:

  • House lot locations and associated consignment merchant inventories and prices have returned to what they were prior to the original downtime today.
  • All housing data has been reverted back to when the servers went down this morning at 5:45 AM EST. This means any purchases from the Market Explorer or consignment merchants, house ownership transfers, decoration changes, or any other changes made to houses that took place after the servers came up earlier this afternoon will be as though they never happened.
    • All other character data was untouched and players should see rp/xp gains made from after the servers came up earlier.
  • Unfortunately, several houses were erroneously flagged to be repossessed after our original downtime today. This should only be for some houses whose owners logged into housing after the original downtime and whose original house location was swapped with an inactive account. In order to fix, simply login the house owner's character to the housing zone. This should remove the condemned sign from the house's door.
    • ​Please note that after entering the housing zone on the character that owns the house, you may have to relog once more to see the house door return to normal.
      • ​If you have tried this and your house is still showing as condemned, and your account is not under a free trial and actively subscribed, please file an appeal to in-game support.

Live Server Downtime - Amazon Maintenance

Posted by John Thornhill | 2016 Jan 04 11:07 -0500 GMT
Update 11:10 AM EST: The Ywain server is back up!

The Ywain server will be coming down tomorrow at 5:45 AM EST / 10:45 AM GMT for maintenance for Amazon server hosting.

Servers are expected back up by Noon EST / 5 PM GMT.

Midwinter Celebration

Posted by John Thornhill | 2015 Dec 21 12:59 -0500 GMT
In celebration of the Midwinter Festival, we have the following notes for you:
  • RP, BP, XP, and crafting bonuses are now live!
  • The Frozen Medal of Honor and Frozen Cloaks of Midwinter are once again available!
  • Battleground Presents are there to be gathered!
  • The Traveling Merchants have made a surprise visit to the realms!
The Midwinter celebration will run until January 11th.

Read on for more details!

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